Keep the conversation going.
Your team can read and reply from the same business workspace.
NEEDO INBOX
Every conversation.
A closer connection.
Connect your business number, reply to customers and keep your WhatsApp conversations in one shared inbox.
Sign in with Needo →Start with permission.
Send approved WhatsApp templates to customers who have opted in.
Answer the everyday questions.
Set up keyword replies and let a person take over at any time.
A LITTLE CLOSER TO YOUR CUSTOMERS
Your conversations.
Good conversations start here.
Choose a customer on the left, or add a contact to send an approved template.
ONE BUSINESS NUMBER. ONE SHARED INBOX.A thoughtful first message.
Templates come from your connected Meta WhatsApp Business account.
To create or edit a template, use WhatsApp Manager ↗. This release sends text body templates with optional numbered variables and a footer.
01 / YOUR NUMBER
Connect WhatsApp.
Use a number registered with Meta’s WhatsApp Business Platform. The business owner manages this connection.
Server setup is pending. A Needo administrator must configure the Meta app, webhook and encryption key before you can connect.
Meta business onboarding is being configured. Customer connections open after the required Meta access is approved.
Advanced setup
02 / EVERYDAY ANSWERS
A helpful first response.
Reply when a customer sends an exact keyword, ignoring capital letters. Enable bot mode for each conversation in the inbox.
“Human” or “agent” pauses the bot. “STOP” opts the contact out and cancels queued messages. Messages already being sent may complete. Opted-out contacts stay blocked in this release.