Disconnect a business number
The business owner can sign in to Needo Inbox, open Connection & replies and choose Disconnect number. This removes the saved Meta access token and cancels queued messages. Conversation history remains available until deletion is requested.
Delete conversation or workspace records
Email shashank@amigo.gg with the subject “Needo Inbox data deletion”. Include the business or workspace name, the connected WhatsApp number, the Needo sign-in number if you are the owner, and whether you are requesting deletion of your own conversation or the entire business workspace’s Inbox records.
Do not send passwords, OTPs, access tokens or two-step verification PINs. We will verify the request and your authority before deleting records. If recovery backups are part of your request, state this explicitly. We will explain any records that need to remain and why when responding to your request.
If you are a customer of a connected business
You can also contact the business you messaged and ask it to request deletion of your conversation. Sending STOP blocks further outgoing Inbox messages to your number; it does not itself delete the conversation. If you request deletion of an opt-out record, tell us so we can explain how that affects the business’s ability to remember the opt-out.
For help, use Needo’s support contact page. The service operator is Amigo Softcom LLP.